Refund policy

RETURN POLICY & GUIDELINES

  • If you are not satisfied with the goods you have received, you can return them to us within 14 days of receipt.
  • The goods have to be in original resalable condition along with their original, branded packaging (if there was some).
  • Once returned, you are entitled to either exchange or get a refund, not including the cost of the original postage and packaging.
  • We will not refund or exchange items that appear to be worn, used, washed or are not in original condition.
  • International returns have to be covered by the customer. We suggest shipping via local post or courier services.
  • If you are a customer living in Greece, you will have to cover only the shipping cost to us and in case of exchange, shipping from us to you is again free.
  • In any case you would like to exchange again, all shipping and packaging costs are compeletely yours.
  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • For money returns we do not include all shipping cost covered from us.
  • In cases of "free shipping" orders within Greece and since the buy isn't considered succeful, we deduct 5€ as actual shipping cost on money returns.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside Greece, please clearly mark the package
    'RETURNED GOODS', to avoid any customs charges. Ministry Of Concrete. is NOT
    responsible for any return custom charges made.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
  • We can only accept the substitution of a certain purchase once. After that, we will be unable exchanging the substitution with a third choice.
  • Products affiliated to mystery boxes and such are NOT eligible for return.
  • For orders that are returned to us by the carrier because the recipient was unavailable, refused delivery, failed to collect the parcel, provided an incorrect or incomplete address, or for any other reason attributable to the recipient, the original shipping cost is non-refundable. In addition, a 20% handling and restocking fee may be deducted from the refundable amount. This fee covers packaging, order processing and handling, as well as the costs and loss associated with stock being reserved and unavailable for sale during the fulfilment and return process.


RETURNS PROCESS

  • In-store
    If you are requesting a return via in-store, its necessary to show the receipt of the
    product(s) you would like to return.
  • E-commerce
    If you are requesting a return via e-commerce, its necessary to fill and include in

    the package the returns document.

    Follow the steps bellow:

    -Please complete and include the returns request form that was included in your    order's package. You can also find it here.
    -Please mark "Returned Items" on both your parcel and on all paperwork enclosed to prevent it from import charges and taxes.
    -We will not cover the charges in case you haven't marked "Returned Items",
    meaning the return process will be aborted.
    -Make sure your return is well packaged and meets the policy & guidelines
    mentioned above.