Buy Now Pay Later

No worries, we understand life can take unexpected turns. We don’t charge late fees; we were built to empower your wallet, not take from it.

Just let us know of your financial difficulties by shooting an email at support@finloup.com and we’ll make our best efforts to help you.

If we are unable to collect the payment on the scheduled date, we will try again. If that payment attempt also fails the missed payment will be added to the amount of the next scheduled payment.

Please note, missed payments and unpaid debts are sent to debt collection.
You can extend your next payment date by 14 days once per order.

For more information visit Klarna’s customer service.

Please contact the store you bought your items from to request a return or refund. They will let you know if a return is possible and will inform you of the refund amount, based on their own return policy.

Any payments made will be directly refunded to your card once the store accepts your return. Depending on your bank, it may take several days for the funds to appear on your account.

Follow the store’s return instructions and then let us know which items you have returned by reporting a return in the app:

1. Go to Orders

2. Select the purchase, or the items, you wish to return

3. Tap Report return

Heads up, if you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated by the store.

If you have returned goods ordered online to the physical store keep proof of the return until your return has been registered.

For more information visit Klarna returns.

Protecting your data is our top priority.

We meet all industry standards for protecting your personal information. Our policies safeguard the collection, use, and disclosure of your information. We use a variety of methods to keep our network secure and your data safe.

We will only use your personal information when you allow us to. We mainly use your personal data in the following circumstances:

• When we need to assess your eligibility for one of our services.

• When it is necessary to complete your information in forms either to complete a leasing plan or buy goods/services via a finloup payment option.

For more information visit Finloup’s Privacy Policy and Terms of Service.

As we’ve mentioned above, we believe your data should enhance your everyday life. Below you can find some examples of how the personal data that you share with us, benefits you:

Safe shopping: When you use Klarna’s services we collect your contact- and identification information, payment and financial information, device information, information on goods and services provided, as well as information about the interaction between you’ve had with Klarna or stores, to be able to protect you against fraud and prevent attempts of money laundering. This is so you can feel safe when using Klarna and we can be sure that you’re really who you claim to be when managing your finances.

For more information visit Klarna’s privacy policy.